COMPANY Policy

PILATES CLASS BOOKINGS

Please complete and submit our physical activity readiness questionnaire prior to attending your first session.

Classes and private 1 to 1 sessions are 1 hour.

All class bookings can be managed by logging in via the website or app. Classes can be cancelled or rescheduled up to 24 hours prior to the class time.

Class bookings cannot be cancelled or rescheduled if within 24 hours of the class time.

Please note: if your class is part of a course, for example "An introduction to Pilates" then these classes cannot be cancelled or rescheduled.

PILATES PRIVATE ONE TO ONE SESSIONS

Please complete and submit our physical activity readiness questionnaire prior to attending your first session.

Private 1 to 1 sessions can be cancelled or rearranged up to 24 hours prior to your appointment time, please call 07793 622686 to cancel or rearrange.

Last minute cancellations less than 24 hours before, are charged at £20

Customer CarE ONLINE

Should you require assistance using the site or booking a class then please get in touch and we will do our best to help.

You can contact us in the following ways;

Send us an email: chat@organicsandnutrition.com

Call us: 07793 622686

Send us a message via our Facebook page @pilateshealthhub or Instagram page @pilates_healthhub

Personal data

When you place your order with us you provide us with your personal data. This personal data is saved and used to create your account. We do not share this data with any third parties. Each time you visit the site you can log into your account using your email address and password. You can view your personal details, order history and book new classes.

When you create your personal account there is an option to ‘opt in’ to our newsletter and promotions. You may opt in or opt out. You can also opt out of this at a later date by selecting the unsubscribe button at the bottom of our emails.

Whilst visiting our website you may choose to subscribe to our newsletter. We will email you with our latest offers and promotions, news updates and health tips. You may change your mind at anytime and unsubscribe from this by selecting unsubscribe at the bottom of the email.

We act in accordance with current legislation and aim to meet the current best practice with regard to the processing of personal data.

Your personal data will be retained unless you contact us requesting for it to be deleted.

Orders and payments

When you complete your order online you will be asked for payment details. Payment can be made by debit or credit card. Our site is hosted by Wix. Wix provide us with the e-commerce platform that enables us to take bookings and payments.

Once you have placed your order you will receive an email confirming the details and payment. Please check that all details are correct. Please check that your address and telephone number are correct.

Should you need to make any changes then please do not hesitate to contact us chat@organicsandnutrition.com

Cookies

“Cookies” are a feature of web browsers allowing web servers to temporarily store information within your browser. 'Pilates Health Hub’ uses cookies so that we can monitor the number of users accessing our website and to monitor the geographic location of our users. Cookies also give the ability to track your activity through the website which means we can better respond to your needs and improve your site experience.

Cookies do not contain any personally identifiable information. Most web browsers allow some control of most cookies through the browser settings. To find out more visit www.allaboutcookies.org.

Disclaimer

Use of the site is solely at your own risk. We accept no liability relating to the use of this site. Any information or material accessed or downloaded through our web pages for personal or private use is done so entirely at your own risk. We do not accept any responsibility for any damage caused to hardware or software or data loss. We strive to provide the best customer service unfortunately we cannot always guarantee use of our services without interruption or errors.

Payment Methods

- Credit / Debit Cards
- Apple Pay